Refund & Return Policy

At Ecom Solution, your satisfaction is our priority. We want you to enjoy a smooth and worry-free shopping experience with us. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Certain products such as digital books, e-magazines, or clearance items are not eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, your refund will be processed within 5–10 business days to your original payment method.

• Shipping charges are non-refundable.

Exchanges

• We only replace items if they are damaged, defective, or incorrect upon delivery. If you need an exchange for the same item, please contact us within 48 hours of receiving your order.

Damaged or Wrong Items

• If your order arrives damaged, defective, or incorrect, please contact our support team immediately with your order ID, photos of the issue, and product details. We’ll arrange a replacement or refund at no extra cost to you.

How to Request a Refund/Return

To initiate a return or refund, please email us at info@ecomsolutionltd.com with your order details. Our team will guide you through the process.