FAQ's

1. What types of books do you sell?

We offer a wide collection of fiction, non-fiction, academic books, children’s literature, magazines, and journals. Our catalog is regularly updated with new releases and trending titles.

2. How do I place an order?

Simply browse our website, add your favorite books to the cart, and proceed to checkout. You can securely pay using credit/debit cards, bank transfers, or digital wallets.

3. Do you offer cash on delivery (COD)?

Yes, we provide Cash on Delivery (COD) service in select locations. Availability will be shown at checkout.

4. How long does delivery take?

Delivery usually takes 3–7 business days depending on your location. For remote areas, it may take a little longer.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via email or SMS. You can use it to check the real-time status of your delivery.

6. What is your return/refund policy?

We accept returns within 7 days of delivery if the item is unused, undamaged, and in its original packaging. Refunds are processed within 5–10 business days once the product is received. (See our Refund Policy page for full details.)

7. What if I receive a damaged or wrong book?

If your order arrives damaged, defective, or incorrect, contact our support team within 48 hours with your order details and photos. We’ll replace the item or issue a refund at no extra cost.

8. Do you sell digital books (eBooks)?

Yes, we also offer a collection of eBooks and digital magazines. Please note that digital products are non-refundable once purchased.

9. Do you ship internationally?

Currently, we deliver across Pakistan (and other regions if you choose). For international shipping, please check availability at checkout or contact our support team.

10. How can I contact customer support?

You can reach us at:
📩 support@ecomsolution.com
📞 +447577331394
(Available Monday – Saturday, 9:00 AM – 6:00 PM)